Key takeaways
- Jobber is likely the better choice for small teams.
- For larger teams or those in need of more in-depth reporting features, we recommend Housecall Pro.
- Both Housecall Pro and Jobber allow businesses the ability to construct customized and branded estimates.
When business operations take place outside of the office, Field Service Management (FSM) software works to organize and optimize consultations, sales, service, maintenance, and customer support functions. Housecall Pro and Jobber are two of the leading FSM software solutions designed to meet the needs and requests of customers while in the field. With a comprehensive list of features, Housecall Pro and Jobber are both solid choices for organizations looking to streamline operational efficiency while delivering onsite services and support to their customers.
Housecall Pro vs Jobber: Which is better?
| Housecall Pro | Jobber | |
|---|---|---|
| Pricing | Basic: $65/month; Essential: $169/month Max: Custom pricing Annual pricing available at a discounted rate |
Lite: $9/month Core: $69/month Connect: $169/month Grow: $349/month Annual pricing available at a discounted rate |
| Mobile App | iOS & Android | iOS & Android |
| Client Management | Sophisticated scheduling and dispatch system makes it easy to manage customer expectations | Client management portal for teams with a self-service hub for customers |
| Add-ons and Integrations | Add-ons like GPS tracking are available ad-hoc or as part of the Max plan, while industry-leading integrations are available to all subscribers | Add your favorite apps and software using the Jobber App Marketplace |
| GPS Tracking | Vehicle GPS tracking is available for $20USD per vehicle/month (requires Force by Mojio hardware for each vehicle) | GPS Waypoint tracking is available on the two top-tier subscription plans, Connect and Grow Live GPS tracking is available with Connect and Grow subscription plans (requires an additional tracker and subscription to FleetSharp) |
| Try Housecall Pro | Try Jobber |
Housecall Pro: Better for more users
Housecall Pro supports teams from 1-100+ users, while Jobber offers 15 users at no additional cost in their Grow plan (more available for a fee). Housecall Pro makes it easy to scale and meet the needs of larger teams.
Pros
- Max subscription plan can be customized with add-ons that meet the specific needs of each organization
- Large list of included integrations
- While Max subscription plans include all add-ons, they can also be added ad-hoc to other plans for an additional fee
Cons
- Expensive for organizations that only require a single user or basic functionality
- A quote is required for Max subscription plans, making pricing harder to estimate
Housecall Pro: Better for mobile app users
Even though Jobber also provides a mobile app experience for both iOS and Android platforms, Housecall Pro inches ahead by delivering better interaction between team members.
Pros
- Drag and drop scheduling
- Create estimates on-the-fly
- Dispatch and monitor teams
- Communicate with team members using in-app chat
- Create custom invoices
- Accept credit, debit, and checks using a mobile card reader
Cons
- More functionality may mean a steeper learning curve for team members and additional training requirements
Housecall Pro: Better for client management
Client management functionality is nearly identical between Housecall Pro and Jobber. What sets Housecall Pro apart is the availability of these features at the basic plan level, while users need to subscribe to the more expensive Connect or Grow plans with Jobber to access online booking, automated emails, and text messages.
Pros
- Online customer portal
- Online booking
- Confirmation text messages and emails
- Automatically request customer reviews as jobs are completed
- In-app and live website chat
- Invoices and payment reminders sent automatically by text messaging or email with complete history available for view and search
- Track the performance and collect reviews of technician performance
Cons
- Housecall Pro’s integrated reviews management feature should also make it easy for satisfied customers to make referrals (available with Jobber)
Housecall Pro: Better for add-ons and integrations
Housecall Pro provides sophisticated and comprehensive support for trusted partners, including Quickbooks Online and Desktop, Google Local Service Ads, Phone tracking powered by CallRail, Zapier automations, Mailchimp email, Gusto payroll, and Open API.
Pros
- No additional cost for most integrations
- Add-ons not included in your chosen subscription plan can be added ad-hoc
Cons
- No app marketplace may limit add-on options
Housecall Pro and Jobber: It’s a tie for GPS tracking!
Choosing a clear winner for better GPS tracking depends entirely on the in-vehicle hardware preferred by your organization (Force by Mojio for Housecall Pro, and FleetSharp for Jobber). The pros for this category are identical: staying on top of vehicle location keeps customers in the loop, saves time, reduces fuel costs, and impresses customers while boosting confidence and your reputation.
Housecall Pro vs Jobber: A detailed comparison
Reporting
Reporting and analytics are the true value-add to any business using any FSM software solution, providing real-time viewing of weekly revenue trends, job profitability, technician performance, estimates conversion, and more.
| Housecall Pro | Jobber | |
|---|---|---|
| Built-in reports | Yes | Yes |
| Provide analytics and trends | Yes | Yes |
Housecall Pro
Housecall Pro delivers a reporting dashboard with access to 33 built-in customizable reports.
Jobber
Jobber provides 20 built-in reports that can easily be viewed, exported, and scheduled.
Which to choose for reporting?
Housecall Pro. Here’s why: Being able to customize reports will future-proof your FSM software solution implementation. It can be difficult to predict the forecasting your business will require, so even though Jobber’s stock reports may be easier to use out of the box, they are less extensible.
Financial
Your FSM software solution should make all things financial easier, without needing to sacrifice functionality or scalability.
| Housecall Pro | Jobber | |
|---|---|---|
| Integrated consumer financing with Wisetack | Yes | Yes |
| Employee expense cards | Yes | No |
| Invoicing | Yes | Yes |
Which to choose for financial?
Housecall Pro. Here’s why: Even though it’s a tie for providing integrated consumer financing, and invoicing functionality is nearly identical, Housecall Pro delivers employee expense cards. Where Jobber just allows for expense tracking, Housecall Pro’s expense cards allow employers to set individual spending limits per transaction, automatically refill balances, and provides seamless reconciliation with Quickbooks.
Estimates
The key to securing new business is the ability to provide estimates that are accurate and easy to understand. Once delivered, estimates should be tracked, and follow-ups performed, to ensure high quality sales and customer management.
| Housecall Pro | Jobber | |
|---|---|---|
| Customized templates with company branding | Yes | Yes |
| Online approval | Yes | Yes |
| Track outstanding estimates and conduct automated follow-ups | Yes | Yes |
| Offer optional add-ons | Yes | Yes |
Who to choose for estimates?
It’s a tie. Here’s why: Both Housecall Pro and Jobber allow businesses the ability to construct customized, branded, estimates that can be edited, tracked, deposits collected, and ultimately converted into invoices when the work is completed.
Housecall Pro vs Jobber: Ready to choose?
Housecall Pro and Jobber are both well known and respected FSM software solutions. For small businesses with 15 or less team members in the field. Jobber is a solid choice. It is easy to use, quick to implement, and more affordable at the entry level, though desirable features like online booking and automated email and text messaging require upgrading to their pricier Connect, and Grow plans.
For larger businesses with larger teams, Housecall Pro is the necessary choice, with support for 100+ users. Though it is reflected in the cost, Housecall Pro is more sophisticated overall and provides support for business growth with features like a service agreement program that makes it easy to build a recurring customer base.
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